Política de reembolso

We gladly accept returns within 30 calendar days from the date the order was placed.

Restocking Fees

We charge a 20% restocking fee, or we provide 100% store credit for a future order (for all orders that are NOT GPR exhausts).

All GPR Exhaust Orders:  We charge a 35% restocking fee.  We do not provide 100% store credit for a future order.

Products We DO NOT Accept for Returns

We DO NOT accept returns for the following products sold within our store:

• Custom or made-to-order products, including aluminum sprockets, brake lines, and seat covers
• Customized products (such as products that are updated or changed upon a customer's request before leaving our factories or warehouses)
• Special orders
• Tires
• Electronics
• Wheels
• Apparel and merchandise
• Batteries
• Top Cases and Side Cases
• Exhaust parts, including DB Killers and Brackets, as these are considered special orders
• Discontinued items (we will call you to inform you if a product is discontinued so you know it cannot be returned)

Return Conditions We DO NOT Accept

We DO NOT accept returns that meet the following conditions:

• If a product's packaging is opened and cannot be resealed
• If a product does not have the original packing, packaging, or labels
• If the labels have been removed from the product and are no longer attached
• If the product has been scratched, damaged, or scuffed in any way (such as by trying to mount it on a motorcycle)
• If a product has been used (used includes mounting it on a motorcycle)
• If a product's bag of hardware is opened.
• If a customer wants to return a product because it does not match pictures or videos on the website. Sixty61 does use stock pictures in some products so there may be slight variations.

Rejected Returns

If a product is deemed unfit for return, Sixty61 will notify the customer that the return has been rejected and will NOT provide a refund. The customer can choose one of the following options:

• The product will be shipped back to the customer at the customer's expense; or
• The product will be recycled

If you do not select one of the above options within 30 days of your return being rejected, the product will be recycled.

Shipping and Delivery Issues

We will not issue a refund for the following cases:

• stolen packages
• refused packages
• undelivered packages if the customer was not present at the time of delivery
• packages where tracking information showed it was delivered
• orders where the customer provided us the wrong or incomplete shipping address.

We will not refund the paid shipping cost or provide a return shipping label on any return or replacement that is NOT due to a defective or incorrect item upon receipt.

In the case of refused packages, we will NOT pay for the return shipping back and will abandon the package.

Cancellations Policy

We charge a 20% restocking fee or our replacement policy will also apply if you contact us to cancel an order and we cannot stop the shipment, because we would need to arrange for a return. In many cases, we do process orders immediately, so this would apply as well.

If we are able to cancel the shipment, but have charged your credit card or used your paypal account to process the order, we will charge a 10% cancellation fee on larger orders (over $100).  This means that we will refund 90% of the cost of the order.  The reason for this is that we are not reimbursed for credit card fees or paypal fees.

We do not accept cancellations on the following product categories:

• special orders
• custom made and made-to-order products, such as seat covers, brake lines and aluminum sprockets
  
• exhaust parts.

Refund Calculations

For refunds, the refund amount will be composed of the original purchase price minus the restocking fee and minus shipping charges where applicable (for example, if your product was sent with free shipping). We will not provide refunds or additional payments that exceed the original cost of the product plus shipping. You will be sent an email confirming receipt of the return and your credit.

If an item is not as described and/or we shipped the wrong item, contact us immediately. The item must have delivery confirmation and insurance.

Exchange Policy

We reserve the right to deny a refund or exchange if the merchandise does not meet the Return Policy requirements.

If we provide an exchange, we will not send out the exchanged product until we have the originally ordered product in our warehouse. We will only exchange "once," not multiple exchanges. The exchange would be a "final sale."

If you cannot wait for your return to arrive at our warehouse, the other option is to purchase the replacement from us and wait for that to arrive. We will then refund your return for the cost of the product. We will not refund your shipping costs or customs fees (if applicable) for returning the product back to us.

We will not refund any customs fees (if applicable) for the exchanged product.

Items Lost After Installation

If an item has been lost after installation, Sixty61 is not responsible for replacements.

Lost or Damaged Packages

If a package is lost or damaged as a result of the mail system, we will claim the insurance on it. However, we require our customers to assist us with the paperwork and pictures if necessary. If there is a waiting period required by the insurance company, we ask our customers to wait to claim the insurance. We provide a refund once the insurance company approves and pays the claim.

For lost packages, we will ask customers to wait as we need to contact the insurance company and have them perform an investigation. Lost packages are outside our control, and we do require our customers to have patience as we perform these investigations. Most of the time, packages are found during the investigations. The postal service requires at least 1-2 weeks for investigations. After the investigations, we can then determine how to help the customer or claim insurance.

Customs Fees for International Customers

Outside of US and Outside of Europe Union for Some Products

You may be charged import duties for most products. We are not responsible for import duties. If you wish to return the package because you do not want to pay the import duties, or if it is returned to us for any other reason that is not a fault of our own, we will not provide a refund. In most cases, we will abandon the product and will NOT provide you with a refund.

Customers in the European Union will not be charged import duties for Tappezzeria Italia (TPZ) and GPR brand products.

Note: For products shipped from Europe, specific shipping information will be provided on the individual product page.